Customer Experience + Artificial Intelligence

Notas do episódio

Welcome to the Future of Customer Experience – Powered by AI! 🤖 In this episode, we will show you how businesses use AI to predict customer needs, personalize every interaction, and make each customer journey more efficient and satisfying. Beyond that, we also explore practical steps for integrating AI into your CX strategy and the key ethical considerations businesses must address to ensure responsible and effective implementation. If you're looking to stay ahead in the rapidly evolving world of customer experience, join our guests – Filomena Pereira (Vodafone), Abel Aguiar (Microsoft), Jaime Chaves (EDP), and Rafael Calero Martínez (Fundae) and get ready for insights that will help you embrace the future of CX, today.